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Cruise Guides

Deposits and Bookings

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How to book a cruise holiday and the deposits

Making the decision to go on a cruise is an extremely exciting moment. You can start planning what to take with you, what excursions you’d like to go on and what tasty dishes you can’t wait to try in all of the incredible destinations you’ll visit.

La Rambla - Barcelona
The famous La Rambla Street from above in Barcelona

However, before any of that, you may have a few questions about making your booking. This can include anything from making an initial enquiry to adding extras like excursions and transfers to your package. To help you choose and book a cruise which is right for you, here’s some of our most frequently asked questions from customers who have recently booked a cruise with us.

Gardens By The Bay - Singapore
A view of Singapore

I’VE NEVER BEEN ON A CRUISE BEFORE, WHERE DO I BEGIN?

There’s a spectacular amount of choice when it comes to cruise holidays, and as well as selecting the right itinerary you also need to make sure you choose a cruise line which will offer the experience you’re seeking. Cunard for example is more refined and suited to mature passengers looking for enrichment and a more traditional cruise experience whilst Carnival cruise line is all about fun and has a more relaxed and casual ambience.

A Family at the beach

You can use our Search to filter your holiday search by date, duration, cruise line and even by ship. However, if you’re interested in our Smart Packages which include flights and free hotel stays then try our Smart Packages page and filter your search by cruise line. If you’re still feeling unsure, then you can always call us and speak to one of our Cruise Consultants. We take the time to listen to what exactly it is you are hoping to gain from a cruise and use our dedicated expertise to secure a deal that best matches your requirements. So whether you are travelling solo or with a partner, friend or the whole family, there is a cruise line that can cater for all.

Lake Garda - Italy
A woman looking out over Lake Garda

WHAT’S ACTUALLY INCLUDED IN MY CRUISE SHIP HOLIDAY?

This will largely depend on which deal you have opted for, but generally speaking your cruise will include onboard accommodation, food, activities and entertainment.

A Burger

If you opt for one of our Smart Packages, these include flights and more often than not – free hotel stays too. Items that you can expect to pay extra for are beverages, spa treatments, speciality laundry services and shore excursions.

Las Vegas - Nevada
A view of the Eifel Tower Replica and the surrounding Hotels in Las Vegas

HOW MUCH DEPOSIT DO I HAVE TO PAY?

This varies depending on when you book your cruise, the cruise line you’ve chosen and where your selected itinerary is.

An Image of a Harbour in the Mediterranean

If you are booking a cruise within 12 weeks of the departure date you may be required to pay the full amount.

A beach in the Caribbean with a large mountain in the distance

HOW LONG AFTER MAKING A BOOKING WILL I RECEIVE MY TRAVEL DOCUMENTS?

You will receive your travel documents no later than 21 days before your departure date. If your booking takes place within the 21 days, you will be sent documentation immediately.

A view of multi coloured houses in the Western Mediterranean

They can be sent via email if you prefer the electronic method, or via post at an extra charge. If you’re unsure about the travel documents you’ll need for your cruise. Visit our dedicated cruise documents page.

A landscape shot of the nature of Tokyo

THINGS TO REMEMBER BEFORE BOOKING A CRUISE

A Parent and Child at the beach

Shore excursions and how to get the most out of them

So, you’ve made the first step to booking a cruise but you want to have a look at some of the excursions that may interest you. Below are a few key things to keep in mind when selecting the best trips to suit you:

  • If you know exactly what you want to do on your cruise, it might be better to book tours in advance to guarantee you a space. However, it is possible to book excursions onboard at either the reception desk or guest services areas.

  • For example, on a P&O cruise, you can book excursions at the Shore Excursions Office. The charges will be applied to your onboard account and tickets will then be delivered to your cabin.

  • Many shore tours offer reduced prices for children under the age of 12 years and free for those who are under 3 years old. Check the details of your shore excursion for specifics, as this could vary due to who you are cruising with.

  • Make sure you think about the activity level when it comes to booking excursions. Some can be quite exertive or require a lot of walking which might not be suitable for everyone.

The Reception aboard an NCL Ship
The Ariva

For more information about shore excursions, take a look at our frequently asked questions page about the subject.

If you’re new to cruising and have a question that we haven’t been able to answer here, then why not ask us on Facebook or Twitter for a quick response.

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Professional and timely. I was unable to make my booking online and your agent Zoe Beard listened to my requirements and researched my best travel options for direct flights and accommodation. Securing your sale and my booking in one call. She recapped on all details...

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-03 July 2025

Good service , good price .

Both Shirley and Laura have been great , helpful and great at answering all my questions regarding the cruises we were enquiring about.

-02 July 2025

It's our 3rd time booking with cruise nation never had a problem and they are always happy to help. Will definitely book ever cruise through cruise nation.

-02 July 2025